Weight Biology Kit FAQ

What Are You Curious About? If you have any weight biology questions, contact us or read through our weight biology kit FAQ.

Purchasing the Weight Biology Kit

Using the Weight Biology Kit

Understanding Your Weight Biology Kit Results

Purchasing the Weight Biology Kit

What is the Weight Biology Kit?

The Weight Biology Kit is the first and only at-home lab kit designed by a physician and dedicated to evidence-based weight-loss solutions. Order your kit, provide your sample, and send it back to our labs. Within a few days, you’ll be able to review your results and your personalized Weight Biology Report in our online portal to better understand your metabolic health.

What items will I receive in my Weight Biology Kit?

Your Weight Biology Kit includes two lancets, two alcohol prep pads, two gauze pads, two bandages, and a card to collect your sample. It also includes one foil pouch, one specimen bag, and one return bubble mailer to send your sample back to our labs.

Can I purchase the Weight Biology Kit in every U.S. state? Is it available internationally?

The Weight Biology Kit is only available in the United States. It is available in every state except New York, New Jersey, and Rhode Island due to state regulations. If you’d like to be notified when our lab kit becomes available in your area, please sign up for the waitlist here.

Am I eligible to purchase the Weight Biology Kit?

If you are located in the United States (with the exception of New York, New Jersey, and Rhode Island) and over the age of 18, you are eligible to purchase the Weight Biology Kit.

If you are located in one of these states, sign up here to be the first to know when it becomes available.

Is the Weight Biology Kit covered by my insurance company?

Unfortunately, most insurance companies do not cover at-home blood testing. However, we encourage you to check with your individual health insurance carrier.

Can I use my HSA or FSA benefits to pay for the Weight Biology Kit?

In most cases, you can submit your Weight Biology Kit Receipt for reimbursement from your HSA/FSA account. We encourage you to check with your individual plan for specific questions related to coverage and reimbursement.

What is SoWell Health’s refund policy?

Since the Weight Biology Kit contains medical supplies, we are unable to issue any refunds at this time.

Why do I need to register my Weight Biology Kit?

Registering your Weight Biology Kit helps our labs stay organized. By registering your kit, you will ensure that we can deliver you accurate test results.

Can I purchase the Weight Biology Kit if I have a known health condition?

Yes! It can be helpful to use the Weight Biology Kit to gain insights into a previously diagnosed condition. However, we recommend sharing the results with your doctors and consulting them before making any changes in your day-to-day care.

Using the Weight Biology Kit

When can I take my sample?

Samples must be collected on an empty stomach before 10 AM. Please make sure you have not consumed any food or drink (with the exception of water) within 10 hours of taking your sample. This is an important step to make sure we can get accurate results.

Does taking the blood sample hurt?

The Weight Biology Kit only requires a finger prick—you’ll just feel a quick pinch. You may notice some bruising and soreness after taking your sample, but don’t worry! This is normal and will go away within a few days.

What do I do if I fail to fill up the entire blood sample card?

If you fail to fill up the blood sample card with one finger prick, use the extra lancet provided to prick another finger on your non-dominant hand. It could take as much as a few minutes to get enough blood. Try massaging from the base to the tip of the finger with your other hand to produce more blood flow.

How long do I have to complete my test? Does the Weight Biology Kit expire?

Once you have received your Weight Biology Kit, you have 6 months to register the kit in your portal before it expires. After you take your blood sample, you have ~48 hours to send it back to the lab. After collection, your lab won’t expire for ten days but we urge you to return your kit in 48 hours to account for any potential delay in shipment

How do I send my completed test sample to the lab?

Your Weight Biology Kit will contain a return mail envelope with a prepaid shipping label. Follow the instructions provided. Place your sample into the biohazard bag and ensure it is sealed tightly. Then place your biohazard bag in the return mail envelope. Mail back your sample using a local USPS dropbox or your own mailbox.

Understanding Your Weight Biology Kit Results

How long will it take to get my results?

Once your order is complete, the Weight Biology Kit will arrive in 4-7 days. Collecting your sample should take no longer than 5 minutes. Once the lab has received your sample, your results will be available online within 7 business days.

What happens after I send my sample to your labs?

After we receive your completed kit, it will take us about a week to get your results to you. You will receive an email notification when your lab results have been uploaded into your private portal. In addition to your labs, you will also receive a personalized Weight Biology Report to help you understand your results. This document will explain the labs, walk you through additional assessments, and prepare you for your next steps.

What happens if my lab results come back with an error message?

Although it’s rare, this can happen. Please email us at [email protected] and we will ship you another kit. If the error occurs again on the second attempt, we will recommend next steps you can take with your doctor.

Is my personal information safe? What kinds of privacy and safety measures are in place?

We recognize the importance of protecting your personal information. Protecting both the privacy and safety of our patients is our top priority. We have taken thoughtful steps to ensure the highest degree of protection. We are HIPAA compliant and use encryption on your data to make sure it is secure. The team at SoWell Health hopes that our weight biology kit FAQ is a helpful resource for you.